Ars Nova Software, LLC holds the privacy and security of our site visitors and customers in the highest regard. All submitted information is treated as confidential by Ars Nova personnel.

We can be reached via e-mail if you encounter any instance where you feel our stated policies have been violated. We also can be reached via postal mail at 16770 NE 79th St., Suite 201, Redmond, WA, 98052, USA, or by telephone at (800) 445-4866.

What's collected and what's not?

You can visit the public parts of our site without telling us who you are or revealing any personal information. While IP addresses (the Internet address of a computer) are logged to track a user's session, the user remains anonymous. Tracking IP addresses gives us an idea of which parts of our site users are visiting so we can enhance the navagability of our site. We do not link IP addresses to anything personally identifiable. We also track which browsers are accessing our site so we can compile statistics on operating system (Mac/Win) usage.

We capture e-mail addresses only from those visitors who have:

  • purchased products from our online Order Form
  • downloaded a software upgrade
  • requested product support or information

    If you choose to download a software upgrade, you will be asked for other identifying information so we can ensure you are a registered user of one of our programs. At a minimum you must provide your name, product serial number and e-mail address.

    How is e-mail information used?

    The e-mail addresses we collect are used to send you information related to product upgrades, new products, and other Ars Nova news. We never sell, rent, or loan our e-mail lists to outside firms. If you'd like to be removed from our e-mail database, please e-mail Ars Nova to that effect.

    What levels of security does Ars Nova have?

    Ordering pages that require credit card and personal information are secured using a Thawte security certificate. If you are concerned about sending credit card information over the Internet, please use one of these three alternative methods of ordering:

  • Toll-free phone number: (800) 445-4866
  • Fax: (425) 869-0817
  • Postal mail: PO Box 3370, Redmond, WA 98073-3370

    Ars Nova may not use secure server technology for its non-ordering web pages because SSL encryption slows the rate that pages load to your browser.

    Please do not hesistate to contact Ars Nova should you have any suggestions, or should you discover any shortcomings in our Privacy Policy. Thank you.